Andy Linton is ombudsman for Maricopa County. He serves the Board of Supervisors by helping constituents find solutions to difficult and complex customer issues. Andy acts as a neutral, independent point of contact for customers to raise concerns. He collaborates with staff across various programs and departments to explore different approaches and options to positively impact both staff and customers. Cases that fall under his purview are primarily related to Maricopa County’s regulatory departments (Planning & Development, Transportation, Flood Control, Air Quality, and Environmental Services). Andy has worked for Maricopa County for over 22 years. Prior to his role as ombudsman, he worked for the Maricopa County Environmental Services Department for 18 years. Andy received a Bachelor of Science Degree in microbiology from Brigham Young University and holds a Certified Public Manager credential from Arizona State University

Jacqueline Edwards is Director with the Maricopa County Human Services Department (HSD). She received a Bachelor of Arts Degree in Political Science and History from John Carroll University and a Master’s Degree in Public Policy and Administration from The Ohio State University. Prior to working in HSD, Jacqueline worked at The Ohio State University and also in the County’s Office of Management and Budget where she was responsible for budgets totaling $350M and public policy analysis, including the Affordable Care Act’s impact on substance abuse and mental health treatments. As Director, Jacqueline leads cross-divisional program initiatives to align programs and services for the benefit of the clients, which includes HSD’s 2Gen approaches and family-centered coaching initiative. This cross-divisional work has been recognized nationally as an emerging best practice. In addition, she also oversees the Department’s Administration, Policy, and Planning Division. Her passion for public service and helping those in need achieve their dreams drives her work in human services.